How can I help?
Start with the quick answers below. Still stuck? Write to me with the form under them, or email [email protected] with your device model, iOS version, Eloqi version, and what happened.
How do I get reliable real-board tracking?
Place the phone where the full board and all four corners are visible. Keep it steady, use bright, even light, avoid glare and hard shadows, and make sure pieces sit clearly inside their squares. If recognition pauses, hold still and let Eloqi see the position again.
How do I restore a purchase?
Open Eloqi's Premium screen and tap Restore Purchases. Use the same Apple ID that made the purchase. If Apple shows the purchase but Eloqi does not unlock, restart the app and contact us.
Which devices are supported?
Eloqi runs on iPhones with iOS 17.0 or later. Some on-device AI features are available only on recent devices with more memory. Camera permission and enough free storage for on-device models are recommended.
Are camera images uploaded?
Board recognition runs on your iPhone, and the full camera view is never uploaded. To improve recognition, Eloqi sends a small number of board-only photos over Wi-Fi. Sharing is on by default, and you can turn it off in You › App › Privacy and help › Share board photos. See the privacy policy for details.
How do I send feedback from the app?
Open Settings › App › Help inside Eloqi. You can write to us directly there, or use Email us to send a message with your app version already filled in.
Send a message
Or email support@eloqi.app
I store your message, your email and the topic so I can reply, and delete them after 12 months. Read the privacy policy.
Include what you expected and what happened. Please do not send passwords, payment details, or other sensitive information.